Roy Cestero ® 800 Potomac View Pkwy, Brunswick, MD ® 21716 ® (407) 310-1263 ® rcestero@hotmail.com

Summary:Senior IT Professional with over 20 years of IT experience, 10 of them hands-on in a Healthcare setting, implementing and supporting critical distributed enterprise applications, as well as managing infrastructure, service desk, Data Center and Project Management teams. Skilled in establishing procedures that create efficiencies, reduce costs and eliminate redundancies through the use of technology, with the required tuning, auditing and reporting. Results driven professional with demonstrated success in management and vendor relationships. Has the ability to lead cross-functional teams delivering seamless, efficient solutions. Demonstrated capabilities in all aspects of business and technical management including:

 

·              Complex IT Solutions and Data Center Management

·              IT Operations and Budgets

·              Enterprise Management Systems and Applications

·              Enterprise Network and Security Infrastructures

 

Languages:Native speaker of English and Spanish, fluent in German

Military Exp:US Army, SGT/E-5, Military Intelligence – Electronic Warfare and Linguistics, TS/SCI (inactive)

 

Certification: CCNA (Cisco Certified Networking Associate)

CCNP (Cisco Certified Networking Professional)

CCDP (Cisco Certified Design Professional)

ITIL v3 Foundations - Information Technology Infrastructure Library

EMC TA (Technical Architect - Storage and Information Infrastructure)

EMC TA (Technical Architect – Isilon File Storage and OneFS)

VMware VTSP 5 and VCP trained

HP, IBM and Cisco UCS experience

JNCIA (Juniper Networks Certified Associate)

 

Professional Experience:

 

Data Networks - Hunt Valley Maryland (Contract)

Director of Professional Services10/2012 to 06/2014

 

10 Direct reports (total Professional Services team consists of 75 employees and more depending on specific deployment projects - supporting 2 regional offices, covering sales in 6 states and Washington DC):

·  Manage Architects and Engineers designing, building, delivering and managing data center and enterprise environments - infrastructure, security, servers, storage and virtualization.

·  Supervise End-User Computing Staff including its Manager, deploying approximately 10,000 PCs, laptops and tablets for some of the biggest school systems in the country.

·  Manage PMO (2 Project Managers and support staff), handling more than 10 projects at a time valued at well over $20 million in hardware and services.

o  Customers – Montgomery County Public Schools, Howard County Public Schools, Cecil County, Montgomery College, University of Maryland, Guilford County Public Schools, Catawba County

Responsibilities Include:

-          Data Center management

-          P&L, Quality Control/Assurance and Customer Satisfaction

-          Implemented and managed Disaster Recovery Plan

-          Researched, piloted and implemented customer facing cloud offering, with managed and hosted services, storage and virtualization, as well as replication, redundancy and business continuance.

 

Major Accomplishments:

•        Created and implemented the first customer-facing Cloud offering and platform based on VMware, Juniper, EMC, Dell and Microsoft technologies

•        Part of the executive team that developed and brought to market a mobility solution integrated into MDM or Mobile Device Management with BYOD

•        Implemented VMware Cloud technology keeping hosting and hardware costs to a minimum while leveraging Vendor relationships to ensure success

•        Managed the implementation of Juniper NAC and Aruba Wireless solutions at a few customer sites

 

EMC Corporation - Rockville Maryland

Senior Partner Technical Consultant9/2011 to 10/2012

 

•        Manage Solutions Provider relationships of some of the largest technology integrators in the country like Presidio Networks, CDW and Alliance Technologies throughout the greater DC Metro region

•        Present and train on new EMC product messaging to sales teams, partner engineers and clients at internal and external events including industry events and tradeshows

•        Interact directly with customers and partners to create case studies presenting solution implementation scenarios, value proposition and benefits

•        Product Presentations including value proposition, key benefits and unique product differentiators for new applications and new features and functionality

•        Managed and mentored junior solutions engineers

•        Conducted product demos in multiple solution configurations and new features and functionality

•        Provided field updates on newly released features, as well as sales training and end-user training materials

•        Participated on RFP responses

 

Johns Hopkins Medicine, Suburban Hospital- Bethesda Maryland

Director of Technical Services 07/2010 to 09/2011

 

8 Direct reports (total Technical Services team size is 20 - supporting 6 sites and 3 Data Centers):

•        Manager of Network Ops - Data Centers, Cisco firewalls, routers and switches, security, VPNs, Hosting.

•        Manager of Systems- Windows, Oracle, AD, Exchange, SANs/NAS’, Backups, VMware.

•        Manager of Telecom and Enterprise monitoring - Cisco VolP, Nagios, WhatsUp Gold reporting and monitoring, Fluke Networks forensics and analysis, support and service desk, and all Hospital patient and employee services.

 

Responsibilities Include:

-          Hiring, mentoring and managing IT Infrastructure teams

-          Data Center management

-          Service Desk

-          Implemented and manage Disaster Recovery Plan

-          Researched, piloted and implemented BOSS Service desk

-          Implementing SLA's/SLO’s across the infrastructure to insure a stable and consistent technical environment

-          Day to day management of the Network and Server teams which include Data Center, Exchange, SAN, Data Security, Active Directory and Data Backup teams.

 

Major Accomplishments:

•        Managed and optimized 3 wholly-owned Data Centers to better leverage coverage and cut costs

•        Part of a small team that led a complete migration of the Hospital Information System from MediTech to McKesson Horizon

•        Co-chair of a taskforce charged with negotiation and renewal of a $5 million contract for Cisco services

•        Implemented VMware shrinking the overall datacenter foot print while doubling the number of servers

•        Piloted and deployed VMware View to tablets like iPads and Android

•        Implemented an enterprise wide monitoring and alerting tool

•        Managed the IT infrastructure explosion, adding 110 servers for the McKesson implementation

•        Managed the addition of power and cooling to the primary Data Center

•        Managed approximately 800TB of data, all running on EMC arrays

 

CDW Corporation - Tampa Florida

Data Center Architect08/2006 to 07/2010

 

•        Working together with CDW Account Executives and clients designing and configuring highly technical and complex, data center focused solutions.

•        Assist in presenting and configuring those business solutions onto complex data center, enterprise solutions dealing with networks, servers, storage, security, wireless networks, virtualization and other DB applications.

•        These solutions were based on products from market and industry leaders like Cisco, EMC, Microsoft, Riverbed, VMware, IBM, Dell, etc.

•        Served as SME (Subject Matter Expert) for customers in all industries from State and Local Government to Healthcare and Hospitality, and from small to very large (100,000+ employee) organizations

•        Monitor support processes to ensure effectiveness, identify and coordinate required training and documentation

o          Customers – SOCOM, MacDill Air Force Base, several county governments, State Government

 

Health Central Hospital – Ocoee Florida

Technical Services Manager08/1998 to 07/2006

 

10 Direct reports (supporting 6 sites and 2 Data Center):

•        Managed all Network Ops - Data Center, Cisco firewalls, routers and switches, security, VPNs, Hosting.

•        Managed all Systems - Windows, Oracle, AD, Exchange, SANs, Backups, VMware.

•        Managed the Help Desk and all contractors as well as vendor relationships

 

Responsibilities Include:

-          Hiring, mentoring and managing IT teams

-          Data Center management

-          Service Desk

-          Implemented and managed a Disaster Recovery Plan

-          Researched, piloted and implemented TrackIT Service desk

-          Day to day management of the Network and Server teams which include Data Center, Exchange, SAN, Data Security, Active Directory and Data Backup teams

 

Major Accomplishments:

•        Managed and optimized the Hospital's Data Center to better leverage coverage and cut costs

•        Participated in the inception of a 5-year Strategic Plan that awarded $18m to complete Electronic Medical Record and Computerized Physician Order Entry systems

•        Designed and built the Data Center to include fire suppression, electrical, cooling and other facility systems

•        Part of a team that led a complete migration of the Hospital Information System from HBOC to McKesson

•        Co-chair of a taskforce charged with the selection of a PACS system for the hospital

•        Implemented an enterprise wide monitoring and alerting tool

•        Managed the IT infrastructure explosion, from 4 servers to 120 in 8 years. Email users grew from SO to 1,600 in the same time frame

•        Managed approximately 50TB of data, all running on EMC arrays

 

Technical Skills (Management Support):

•        Project Management Tools: Microsoft Project, Microsoft office, Adobe Acrobat and Visio

•        Operating Systems: IBM AIX, SCO UNIX, Windows OS (XP/7) workstation, (2000, 2003, 2008R2) server

•        Enterprise Management Solutions: BMC Patrol (KM's) BMC Patrol Enterprise Manager

•        Network Management Solutions: Nimsoft Enterprise SLA and Monitoring, Trendium's ServicePATH

•        Databases: SQL Server, Informix, Oracle, WebSphere

•        VMware, Citrix

•        EMC, Dell storage solutions

•        MS Exchange Server 2003, 2007, 2010

•        Barracuda spam filtering

•        Cisco Routing, switching, VoIP and security solutions